Beginning May 2, 2011, a new merchandise return policy will be implemented for merchandise purchases made at any Disney-owned-and-operated store within Walt Disney Parks and Resorts. Please note that the return and exchange policy time period will change to 30 days.
Although not required, it is a lot easier to make a return if you hold on to your receipts. Disneyland guests who wish to return or exchange merchandise after their visit, should contact Merchandise Guest Services at 877-560-6477 (number updated August 2011). If you traveled to Walt Disney World and would like to return merchandise, you can call (407) 363-6200. Guests can also call the Disneyland toll-free number and wait for the Walt Disney World prompt to be transferred to Walt Disney World toll free.
I contacted Walt Disney World about a defective piece of merchandise today. After I described the item and the problem to the Cast Member, she looked up the item and asked me to send her a copy of my credit card bill with the purchase on it. Walt Disney World will be sending me a replacement. It was super easy.
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I love this reusable bag. I wish I were closer to a Disney Store so I could take advantage of the Earth Day exchange.
Thanks so much for this! Needed to return something today, and you helped make it easy. Just FYI, the number for Disneyland merchandise has changed to 877-560-6477
I’m glad this post was helpful! I will update the number in the text of this article. 🙂
I bought wrong size for grandchildren. How do I return it, please.
Hi Jean! You can call the merchandise guest services line at 877-560-6477 or email Merchandise.Guest.Services@DisneyParks.com and they can give you the best info on how to return your items after you’ve left the park!